Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. 1 of them because we didn’t provide a pre-paid return label within 24 hours, customer opened chargeback and won even with evidence. The seller put a fake tracking info showing completely different. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. Getting a refund from Google is not a chargeback. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. 11. When people realize, they often go chargeback through their bank. Facebook does not facilitate returns for. GENERAL NEWS. Yeah, I should’ve been a little more patient. Hello everyone I really need some help with this. After they got my money, the seller does not talk to me, and completely ignores my message. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. . I was personally ripped off for $4,666 over three trades. I even provide evidence to show no changes have been made after payment made for the order back in November 2020. 5. Posted by u/zarx - 4 votes and no commentsFollow-up edit: I would recommend buying something new from a reputable distributor such as Compass Mining, you should see an ROI calculation in the 200-300 day range, that is usually how these miners are priced at the current moment. I ordered watch parts from AliExpress back in November but they were shipped to the wrong address and ultimately back to the shipper. 4. justvtg • 8 mo. Sold a gift card a few years ago, the person used it then disputed the charge with their CC company and Paypal promptly yanked the funds from me. Alibaba (BABA 0. AliExpress is a China-based online store and a part of the huge Alibaba Group. "Putting aside a % from each sale to cover the occasional dispute/chargeback. Also it may affect other amazon properties like audible, alexa, ring and more. Although CC's and PayPal may be biased in favour of buyers, frequently letting sellers get scammed, at least they have a. Hello What happens if I disputed a charge of let's say $5 and then the bank returned the money to my account and started an investigation. We just provide information of this check out process, screen shots of these policies and proof that the customer did not return the unsatisfactory product. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. I work for a credit card processor. Scummy merchants know this and will thus pull tricks like this. Alibaba is legit. Trying to route around a law by disincentvizing people to exercise their rights by banning them should be seriously frowned upon (and illegal). r/smallbusiness. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. They have a Shopify plugin as well. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. Your dispute rate would go well below back to low-risk almost instantly. Have you contacted your credit card provider? It might be a little long for a chargeback but maybe not; you may also have an extended warranty through the card that can be helpful. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that. Main reason is people are living in fantasy world, trying to 'try' things in home, despite it's against common sense and our terms. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. If the above isn't an option, stop by your local police department and file a police report for theft. They won’t file it with PayPal. You then have to escalate by writing to your credit card company (not email) with evidence that you returned it. Ryenfresco. The bank will side with Amazon every time. This was under Kakao though. A dispute is an action, while a chargeback is a process. I hope this helps. squeamish_cactus 4 yr. It is the most significant reorganization in the Chinese e-commerce giant’s history. VRBO has a chargeback team. Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period. The package kept getting "updates," for the next week, but stayed in the same distribution center. We would like to show you a description here but the site won’t allow us. But if you used PayPal's dispute/claim process and the merchant/seller responds to the dispute/claim then you'd most likely lose. Hello everyone I really need some help with this. [US WI] Being told my charge back was illegal by vendor. ago. But no refund! : r/Alibaba. I've performed a CC transaction and immediately the supplier. Alibaba customer. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. It has nothing to do with Shopify. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. 02%) posted its latest quarterly report on Feb. Click on the File a Chargeback option. ago. Note: They didnt "chargeback" $500. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing. This person weeks later is now charging back all of these donations, and because he immediately escalated it to a case without. Disputes are a chargeback category. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. The package kept getting "updates," for the next week, but stayed in the same distribution center. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. com , and who accepted credit card payments for minimum orders of 10. The financial institute then will charge PayPal $15 for disputing the charges. Does that buzz. 2. by mazophiliac. yes, when you apply for a refund, Alibaba will not refund the transaction fee, they will charge alibaba handling fee. If the dispute is valid, you will be asked to respond with your side within 5 days. So if you file that chargeback, make sure you download a copy of any digital copies you already purchased. Many utility providers, gyms and other companies also send people to collections on a regular basis after chargebacks and credit card companies work with them. ago. level 2. In my claim I provided evidence of me trying to contact Sinemia to get a refund (they replied via email and said. Hi! So I bought 5k worthy of furniture from a seller, who promised 45-60 day time line. Ridiculous decision on Alibaba's dispute. They gave me a provisional credit in the meantime. Just an FYI if you want to source some GPU's from Alibaba. RapturesLost • 3 yr. They call the bank and say they didn’t but those. A guy we never saw before subbed to the channel and donated 60$ for 6 times. Chargebacks cost you, me and every other user money, they arent free of charge and they are a nightmare for sellers too. Pre-arbitration (pre-arb): When the customer. ago. Upload the video and or the pictures as evidence. If the customer does not make a full attempt, the chargeback is not valid. So, the buyer should send additional information, such as reports, good quality analysis, and solid visual proof. Or else your account will remain locked. I don't recommend you sharing this item asin online because everyone would jump on the listing. These have different best practices from in-person transactions because more needs to be done to confirm. If the person paid by Direct Checkout, then as long as you ship them with tracking and they're marked as delivered, Etsy's Seller Protections will protect you from chargebacks. According to PayPal, the time it takes to lift account limitations varies depending on the issue. Do not use western union or any of the others until you have established business and trust with your supplier. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. (Linking a bank account to paypal is a bad idea, in general. Save that info for the chargeback but adidas won’t care as I still order but do store pick up only as fedex is a criminal organization now stealing packages left and right. This post is intended to help anyone looking to source new equipment through Alibaba. This can be tempting for merchants who are sick of dealing with chargebacks. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. I filed a chargeback with my CC. The transaction was done outside of Alibaba buy paying through CC via PayPal invoice. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. Chargeback fees are paid by the merchant (Etsy), not the customer. i. to be precise 6 chargebacks. Essentially they review all your transactions and will give an “approved” or “declined” decision. I also don't want Kickstarter to punish me for the chargeback e. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. Same. I contacted UPS, they confirmed they delivered it to the correct address. I did not make payment through the Alibaba website but through an offline bank wire transfer. If the customer does this, they will forfeit their right to claim Alipay’s member protection compensation. That really sucks that you lost $5K and a full year of time wasted on this mess. In October my sister and I had a hostel booked in Munich with a 9am check-in time. Twitch Donation Chargeback. After a couple of weeks or so the dispute will be settled and you'll get your money back. UPDATE (2/3/22): I ended up filing the chargeback back in December for the full amount ($600) on the advice of my credit union. They will report it to there financial institute as a charge they didn’t charge. Every payment you make through Alibaba. You only benefit from s75 protection with a credit card because they offer ‘credit’ and debit cards don’t. 9% of these chargebacks. Keep it short (get to the point, quickly). The Dreaded Chargeback. I've contacted both Mastercard and Visa who are insistent the problem is not on their end. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. Supplied parts (cheap crappy knockoffs) to be installed. Far-right lawmaker Geert Wilders won the Dutch elections and said he plans. Take pictures of all serial numbers, model numbers, and boxing it up with the shipping label and then pictures of the receipt from where you dropped it off. r/personalfinance. . It's all in Chinese but if you can hire a translator or agent to help it can be worth it in the long run. Join for free Messages Orders ErikMalik. Have a well written purchasing contract in place. Another alternative is DHGates. OP doesn't seem to merely be unhappy with the good or service. All you can do is contact them AFTER the reversal of chargeback is complete and apologize. They get free products and their money back. Nov. CREDIT CARD CHARGEBACK REQUESTED. So after years of streaming our first chargeback happened. In short, the customer is usually going to win a charge back for a card not preset transaction. View community ranking In the Top 10% of largest communities on Reddit. rebel1031. 2. We opened a refund dispute and escalated it today. At one point I was at a 7% chargeback ratio. This development is a. No matter which one you choose, you need to have a SKU label, and it will eventually be listed on Amazon. They said up to 21 business days for a refund. The . If Alipay payment processor don't have internal dispute resolution then how they defend their seller for a chargeback? comments sorted by. So I paid, a few days later tracking ID was provided and I was happy that it worked. It was when I was new so I didn’t realise I could report it to depop. For example, if I do the chargeback and Kickstarter then goes after the creator to get their money back, I don't want to screw him over. gov means it’s official. ago. ago. The price is USD489 include shipping in our alibaba store . Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. Essentially I want to purchase them. Can't be charged back if there was no charge. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. The second was stuck at the dhl distribution center according to the track and trace and when i called they told me it was seized and nothing I or the sender can do. DlnnerTable. That's literally what every one on Amazon does. The funds will be added back to your account, and after seven days, you will be able to withdraw the funds. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. I generally wait 20 days but its personal preference. In my favor, I got a full refund . Plus, PayPal offers zero protection for Friends and Family transactions anyway. That really sucks that you lost $5K and a full year of time wasted on this mess. After 2 weeks I got my money back, around June 2017. Paying through Alibaba with Trade Assurance helps (a very small amount), at least it will get the (legit) seller's attention. However, if they screw you over that much, you're better off without them. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. With each chargeback the issuer selects and submits a numeric reason code. If Amazon has inventory, it is recommended that you send it directly to the Amazon warehouse. It varies widely. Alibaba TA order not received for over 1 year. I opened a dispute with Citi and they initially denied my request stating that the goods would be received. However, as written in the seller and buyer protection program terms, PayPal has sole discretion in the decision to cover or not based on all the evidence and the case at large so they really are not going against their policies. Understand that the client's bank have already taken the money back from Upwork, a chargeback is not "a request" - it is. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. If they still deny it at that point, then definitely do a chargeback through your bank. Easiest way to chargeback is online, but if online disputes are unavailable for you, you can always dispute by calling the number on the back of the card. I work for one such company currently, and as soon as a chargeback is processed, their account and the credit card used for the purchase is banned from making any further purchases, but. This contract is only valid for the products. Not sure if anyone else has said this yet but a chargeback is NOT a refund. Etsy will eat the cost of the charge back. Offline order disputes. We have never lost a “unacceptable” product chargeback due to this set up. A chargeback works its way from the issuing bank through the card network and to the merchant's acquiring bank. After 4weeks of dispute, uploading evidences and all, the battle is lost. Add a screenshot of service documentation. You won't lose any money either way, you have Etsy Purchase Protection. They claim all their items are unique to their site, however ive found almost all their jewelry on alibaba. I've done it successfully. All Shopify does is submit the dispute information to the credit card company. I hope you paid with a credit card and can do a chargeback. Essentially they review all your transactions and will give an “approved” or “declined” decision. blaze1234 • 2 yr. Doing a wire or similar payment is equivalent to handing them cash. Here is what you need to know to win CBs when you get them. Keep it clean (nothing sinks a rebuttal faster than a smarmy or argumentative tone). The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that price. AMEX is already instantly approving chargebacks; I imagine the other banks will follow shortly. From your computer: 1. Ask the company if it will reverse the charge. 8. Pre-arbitration (pre. Hey all, if a merchant attempts the delivery but it gets sent to the returns centre because the delivery failed due to incorrect address (even though i haven’t had this issue with any. On aliexpress, the price of the product itself is only around $11, free shipping. . ago. We responded to Capital One’s request for evidence with a stupidly in-depth 50+ page PDF that included screenshots and a cover letter. 4 (Card Absent Environment), 4837 (No Cardholder Authorization), and 4863 (Cardholder Does Not Recognize). It means the issuer has placed a stop or hold on a transaction. Cafes in china needs quality machines too. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. If you don't want charge backs remove donations and ask for donation through bits and subs, outside of that if you really want donations then twitch says not to touch any donations for Atleast 8-12 months to be safe for charge backs. Is it possible for 2 businesses to share an Alibaba sellers account? I want to test Alibaba as a means of promoting my new business project, but I…Go to Alibaba r/Alibaba • by McLovin81111. The pop up shop has been going for a month and a half and today's the last day. I provided my bank with a copy of the invoice and that was about it. Input your full name and bank information. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. 00 per kilo after. Alibaba said Tuesday it will split its company into six business groups, each with the ability to raise outside funding and go public. Especially going into this time of the year when sales are up and it’s not your “regular” customers. What will filing a chargeback result in? Long story short, I received expired items (~70USD) from a seller and he refused to provide me a refund even after I showed pictorial proof of the items. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. Try to avoid charge backs at all costs. Our supplier is refusing to refund us unless we send items back. You need to report your card as stolen, not wait to file a charge back. Click on the File a Chargeback option. " In this context, the word dispute. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. This can be tempting for merchants who are sick of dealing with chargebacks. Skuggbane. Type in the name of the merchant or the company and information regarding the payment. This. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. In my favor, I got a full refund . The customer's credit card company / bank makes the determination on the chargeback. - Alibaba. With these codes, EMV 3DS ensures that the chargeback liability is shifted away from the merchant and back to the. 98. 21, 2023, 8:42 AM PST. Join for free Messages Orders Help with defective/damaged Alibaba order. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. Thirdly, a chargeback isn’t just a refund at a different level - it’s you essentially saying that the relationship between you and the merchant is incontrovertibly broken. ago It's not an easy process. When they arrived, they had stains all over them and were completely different than the samples we received. Later they offered me $50 "from Alibaba not supplier" They will fight you to. ago. Not that my sales increased dramatically because of it, but I sure as hell have been selling more more I ever did before. Listen. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. 91%) stock has been on quite a roller-coaster ride over its history. An important part of the investigation is to check past history. Business, Economics, and Finance. If you want to buy all those mining parts you buy off Amazon (risers, frames, fans, etc. Everything was great at the beginning, seller was friendly and communicative. Hopefully you didn't order too many I haven't gone through alibaba much because I've heard bad things let me know how your process goes. In cases where the service was completely provided, Fiverr will protect you from fraud chargebacks. Should I tell them to not bother shipping it and wait for what Alibaba. The only recourse you have is through your credit card company and a. So understand, it's not a step in resolution, it's an angry divorce. It's between the bank or credit card company and their customer. Chargeback in ebay, they don't give you a chance, only thing you can do is say "sorry for the inconvenience, please return for a full refund" and hope the dispute was through paypal and they ask to send it back. What a sham. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. When you report a dispute on Alibaba, you will need to choose between 3 categories: Trade assurance disputes. I ordered a pair of adjustable weight dumbbells on March 3rd for $400 ($100 per dumbbell, and $200 for shipping due to the weight of the products). Contact microsoft before your resort to any chargeback, even. My account was hacked and someone made an order to Singapore then opened a chargeback. ago. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. Doubtful with Amazon. If buyer and seller have disagreement over condition, they don't want to hear it, they side with the buyer. This is one of the reasons why I just don't see them beating out AMZ or even Ebay. Appropriate_Long6052 • 3 mo. There are several different types of. You might have seen my post a few days ago about my new equipment that I bought through Alibaba and imported from China. PayPal has buyer and seller protections. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. Yeah, I'm not trying to defend coinbase. A woman's weekly trip to her local Subway in College Park, Georgia, turned into a financial fiasco when she was charged $7,112. ) you can just buy them off Alibaba in bulk. If you've received a trade dispute from an Alibaba. Escalate dispute HELP!!! We ordered about $6k worth of custom baby items. After some research, he found that the gold supplier badge is something like a premium membership. For example, Visa's official documents use the word dispute instead of chargeback. As far as how long do you have, it's generally stated that you have 120. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. -Number three, monetize the value of non. The fastest way to keep the process moving is to submit the requested information as quickly as possible. g. Trade assurance definitely seems to be a sham. They charge 5% to 10% of the total amount. The ability to chargeback is due to a consumer protection law. When support gets back to you it's possible you will have to contact your bank to cancel the chargeback/reverse the dispute, after which it may take several days for your bank to let Discord know the dispute has been dropped. I've also tried a Visa card. Vendor claims I needed to ask for “shake head” and I cannot get a refund. A lot of companies just ban accounts and credit cards associated with chargebacks, and I think that's fair if you offer a reasonable refund policy yourself. There are two different things here. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . Some providers like Stripe count chargebacks against you even if you "win" and get your money back. Completely glued on. com, don't. No matter what you use as a third party, their is always the risk of charge backs. ACH payments are direct deposit transactions from one bank account to another — effectively a payment by check without any paperwork. 3. wessneijder • • 6 yr. The credit card used was my personal card. i learned the hard way that youre opnening a whole can of worms by doing that. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. Safe & easy payments. All Shopify does is submit the dispute information to the credit card company. I've performed a CC transaction and immediately the supplier. By 2023, the average cost of a single chargeback is expected to be $190, based on a $90 average transaction value. gov or . Yep, go to the credit card company next. Zelle does not officially, but yes. garyh126 • 8 yr. RedactedRedditery • 2 yr. 00. Chargeback denied despite overwhelming evidence. One is section 75 of the consumer credit act and the other is chargeback on a Debit card payment. The customer's credit card company / bank makes the determination on the chargeback. I did not make payment through the Alibaba website but through an offline bank wire transfer. If it's a credit card it will be section 75 and the money will come from the credit card company Amex and I believe the furniture place should get to keep the money you paid. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. If you forgot to cancel, then you should be contacting the company and asking for them to refund you but it's up to them. They take much longer usually for shipping, it's set up more like wish website, but if you talk to.